This Returns and Exchange Policy (the “Policy”) governs returns, exchanges, and refunds for products purchased from the Hayaat Welfare Trust online store, ensuring compliance with UK law. Please read this Policy carefully before making a purchase.
1. Returns and Exchanges
1.1 Eligibility:
- To be eligible for a return or exchange, the product must be in its original condition, unused, and in the same packaging as received. Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged.
1.2 Timeframe:
- Requests for returns or exchanges must be made within 14 calendar days from the date of receipt of the product.
1.3 Receipt or Proof of Purchase:
- To initiate a return or exchange, you must provide a valid receipt or proof of purchase.
2. Refunds
2.1 Eligibility:
- Refunds may be provided for returned products that meet the eligibility criteria mentioned in section 1.1.
2.2 Refund Process:
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe.
3. Defective or Damaged Products
3.1 Inspection:
- If you receive a defective or damaged product, please contact us within 14 days of receiving the item and provide details along with photographic evidence.
3.2 Replacement or Refund:
- Depending on the circumstances, we will offer a replacement or a refund for the defective or damaged product.
4. Return Shipping
- Customers are responsible for the cost of shipping the returned product. Shipping costs are non-refundable, except in cases where the product is defective or damaged.
5. Cancellation of Orders
- Orders can be cancelled within 24 hours of placement. If the cancellation request is made after this period, the order may have already been processed and shipped.
6. Contact Us
- If you have any questions, concerns, or wish to initiate a return or exchange, please contact our customer service at [contact email/phone].
7. Compliance with UK Law
- This policy is designed to comply with the Consumer Rights Act 2015 and other relevant UK consumer protection laws.
8. Amendments and Modifications
- Hayaat Welfare Trust reserves the right to amend or modify this policy at any time without prior notice. Continued use of our online store after any changes implies acceptance of the modified policy.
By making a purchase from the Hayaat Welfare Trust online store, you agree to comply with this Returns and Exchange Policy.